PRIVACY POLICY
At Swarnavastra, we value your trust and are committed to protecting your online privacy and personal information. We make every effort to ensure that the information you share with us while browsing or shopping on our website is handled securely and responsibly.
If you have any questions regarding this Privacy Policy, please contact us at care@swarnavastra.com. We welcome your feedback and continuously strive to improve our services.
COLLECTION OF INFORMATION
Swarnavastra collects personal information that is necessary to process your orders and provide customer support. This may include:
- Name
- Mailing address
- Email address
- Phone number
This information is collected when you place an order, purchase gift cards (if applicable), or subscribe to our email communications.
Payment Information
Your payment details are requested only at the time of placing an order and are processed through secure, encrypted payment gateways. Swarnavastra does not store or retain your credit or debit card information.
USE OF COOKIES & TRACKING DATA
While browsing our website, we may use cookies or similar tracking technologies to enhance your shopping experience. These cookies help us understand:
- Website usage and navigation patterns
- Preferences and interactions on the Site
- Internet service provider (ISP) details (non-personal)
Cookies do not collect or store sensitive information such as passwords or payment details and are never linked to individual identities.
USE OF COLLECTED INFORMATION
The information collected is primarily used for:
- Order processing and shipping
- Customer support and communication
- Providing order status and delivery updates
- Improving our products, services, website content, and user experience
- Sending promotional communications (you may opt out at any time)
DATA SECURITY MEASURES
Swarnavastra uses industry-standard security practices to protect your information.
- All transactions are secured using Secure Socket Layer (SSL) encryption
- Sensitive information is encrypted before transmission
- Customer data is protected against unauthorized access
When placing an order, you may notice a padlock icon or secure indicator in your browser, confirming a secure connection.
All payment transactions are handled directly by certified payment gateways using SSL encryption. Swarnavastra does not store card details on its servers.
UPDATING OR REMOVING YOUR INFORMATION
How can I update my account information?
You may update your personal details by logging into your Swarnavastra account and editing your profile information.
How can I unsubscribe from emails?
If you no longer wish to receive promotional emails, you can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email communication from us.
SHARING OF INFORMATION
Swarnavastra does not sell, trade, or rent your personal information to third parties. Information may be shared only with trusted service providers (such as logistics and payment partners) strictly for order fulfillment and service delivery.
CHANGES TO THIS PRIVACY POLICY
By using the Site, you acknowledge that this Privacy Policy forms part of the User Agreement. If you do not agree with this policy, please refrain from using the Site.
Swarnavastra reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page to keep you informed. Unless stated otherwise, the current Privacy Policy applies to all information we have about you and your account.